We are a family owned and operated business. From the moment you enter our site, you are in contact with real people. We don't believe in "call waiting times" or "electronic routing". We believe in quality customer service, and making every purchase a great experience. We are Authorized Dealers for all the NEW equipment we sell. All NEW items come with a full manufacturer's warranty. We are here to help you. Satisfied customers become repeat customers, and that is Sounds Cheap's goal.